Support
Updated October 28, 2026
How to reach us, and how soon we reply. We can’t see your files, their names or your passphrase, so we’ll never ask for them, and we can’t recover a lost passphrase or recovery key for you.
Help with your account
Write to support@terebyte.com from the address on your account, if it has one. We reply to every message.
Other addresses, and how soon we reply
- A security problem: security@terebyte.com. We reply within 5 business days (Report a vulnerability).
- Your information (to see, correct or export it, or object to how we use it): privacy@terebyte.com. We answer within 30 days (Privacy Policy).
- Something shared that breaks the rules: Report this link on its page, or abuse@terebyte.com. We act on clear violations as quickly as we can, usually the same day (Reporting abuse).
- Moving paid time from a lost Ghost Account: from the new account, Settings → Move paid time from a lost account. We answer within one business day (Ghost Account).
- Police, courts and governments: legal@terebyte.com (Law enforcement requests).
Is something down?
Our status page shows whether each part of the service is working, and any incident we’ve announced.